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Gibsons Chiropractic, Health and Wellness Centre Office Policies

  1. If an appointment must be changed, 24 hours notice is required so that Dr. Rosenberg may service others in need of your time. Please let the Chiropractic Office Assistant know and changes will be made accordingly. It is recommended that all missed appointments be made up later in the same day or within 7 days to prevent loss of spinal correction.

  2. “No show” appointments are subject to a $45 charge. If remembering appointments is difficult for you, please request a complimentary reminder call, text, or email for the day prior to your appointment. If you are late, your appointment may be bumped or rescheduled. Expect a courtesy call if you are running late or miss your appointment.

  3. Payment is due at the time of the office visit unless a previous financial arrangement has been made. Please let us know if you wish to pay by cash, cheque, debit, or credit (visa or mastercard accepted). Receipts will be issued at the time of the visit, monthly or annually. See Chiropractic Fee Schedule and Wellness Practitioner Fee Schedule pages for more information. Ask us how to save money on your care by pre-paying!

  4. Refund Policy: Any unused prepaid visit fees will be refunded promptly (within three (3) business days) upon request or may remain as a credit towards future visits if you wish. You may decide at any time not to continue your prepayment billing arrangement, subject to payment of office visits that have already occurred, without financial penalty.

  5. Custom-made orthotics orders are subject to a $50 non-refundable deposit fee. You have a required 30 day break-in period, after which you are entitled to a modification or full refund if you are not fully satisfied with your orthotics. All orthotics are covered by a 1 year manufacturer warranty on materials.

  6. We will try to accommodate ‘walk-in’ patients whenever possible, however patients with pre-booked appointments will be served first. To avoid disappointment, please call ahead.

  7. Please understand that we do not base your adjustment program on your extended insurance or Medical Services Plan coverage and neither should you. There are limits to what they will pay. Our goal is to correct your problem in the shortest amount of time possible and in the most cost-effective manner.

  8. You will achieve the best results when you follow the doctor’s recommended adjustment schedule and home care advice. Remember: spinal correction and healing takes time. If you do not feel satisfied with your body’s responses, please request extra time for your next appointment to discuss this with Dr. Rosenberg. We want you to get the most from your care.

  9. Please understand that the nervous system controls and coordinates all functions of the body and that subluxation interferes with nerve flow (see Subluxations for more information). We hope that you would want everyone in your family checked for subluxations on the Insight Millenium Subluxation Station. Within 14 days of beginning care, each member of your family has the opportunity to have a complimentary computerized spinal check (value $20) . Please note that this offer does not include any treatment or adjustments.

  10. As Dr. Rosenberg is a published author and in order to continue trying to provide the best, most current chiropractic care available, Dr. Rosenberg is occasionally out of the office to attend seminars and conferences. We will give you lots of advance warning and build your adjustment schedule around those times.

  11. Please avoid wearing heavy perfumes or colognes in the clinic to accommodate our “scent-sensitive” patients and staff.

  12. We strive to create a relaxed, pleasant, family-friendly environment. Please speak with us if you have any concerns – your comments will help us to help others.

Click here for What We Expect From You and What You Can Expect From Our Office.

Interested in learning more? Call us today! (604) 886-7080